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Refund Policy

Last updated: 20/09/2025

Overview

At Apexloaded.com, we value our customers and strive to provide excellent services and products. This Refund Policy outlines the terms under which refunds may be issued for our premium development services. By using our website and services, you agree to this policy.

1. General Refund Terms

  1. Refunds are available only under the conditions outlined below.
  2. All refund requests must be submitted within [7/14] days of purchase, depending on the product/service type.
  3. Refunds are processed back to the original payment method used during the transaction.

2. Service Categories

2.1 Digital Products & Services

Since our products/services are digital in nature, we generally do not offer refunds once the product has been delivered or the service has commenced. Exceptions may be made in the following cases:

  1. You were charged more than once for the same product/service.
  2. The product delivered was defective, inaccessible, or significantly different from what was advertised.
  3. Technical issues on our side prevented access or proper use of the product/service.

2.2 Custom Solutions (Web, Software, or Development Services)

For custom-built solutions (such as websites, apps, or software):

  1. A non-refundable deposit is required to initiate the project.
  2. Partial refunds may be granted if the project is canceled before completion, based on the work already delivered.
  3. Once a project milestone has been approved and delivered, payments for that stage are non-refundable.

2.3 Subscription Services

If you subscribe to a recurring service (e.g., hosting, maintenance, or premium features):

  1. You may cancel your subscription at any time.
  2. Refunds are not provided for partially used billing cycles.
  3. To avoid renewal charges, please cancel before your next billing date.

3.4 Consulting Services

Consulting sessions are non-refundable once completed. However, if you're unsatisfied with a session, we offer credit toward future services on a case-by-case basis.

3. Non-Refundable Items

  • Third-party services, licenses, or tools purchased on your behalf
  • Completed project deliverables that have been accepted
  • Services provided more than 30 days ago
  • Rush delivery fees
  • Promotional offers, trial plans, or discounted services.

4. How to Request a Refund

To request a refund, please contact us at:

support@apexloaded.com

Include the following details in your request:

  • Full name
  • Order/transaction ID
  • Reason for refund request
  • Supporting evidence (if applicable, e.g., screenshots of errors/issues)

5. Processing Time

  • Approved refunds will be processed within 7–14 business days.
  • Processing times may vary depending on your payment provider.

6. Contact Information

For refund requests or questions about this policy, please contact us at:

Email: support@apexloaded.com

Business Hours: Monday - Friday, 9 AM - 6 PM EST

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